Claude Max 20x Plan: Limit Increases Not Applied Despite Announcements — User Confirms with Math

A Reddit post details a user's frustration with Claude Max 20x plan limits. The user pays $200/month and relies heavily on Claude Code since September 2024.
Anthropic announced two limit increases:
- May 6: 2x session limit for all paid plans
- May 13: 1.5x weekly limit for all paid plans through July 13
Neither increase applied to the user's account. They proved this with a simple measurement:
Started a fresh session at 0% usage. After one session of normal Opus usage: session used 90%, weekly used 12%. That means one full session = ~14% of weekly — the exact same ratio as before May 6.
The user provides a breakdown of expected ratios:
| Scenario | Per session | Sessions/week | Weekly capacity |
|---|---|---|---|
| Old baseline | 14% | 7 | 1x |
| 2x session only | 28% | 3 | 1x |
| 1.5x weekly only | 9% | 10 | 1.5x |
| Both applied | 19% | 5 | 1.5x |
| Observed | 14% | 7 | 1x |
The user contacted claude.ai support on May 8 with no resolution — the bot ignored the May 6 announcement and deflected to old promos. They filed GitHub issues #57146 (May 8) and #59525 (May 16) with detailed math and screenshots, both receiving zero responses. Emails to [email protected] also went unanswered.
The promo ends July 13. The user has already lost weeks of increased capacity. They are considering creating a new account just to get correct limits, losing all settings and chat history.
📖 Read the full source: r/ClaudeAI
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