OpenClaw-powered IT dashboard creates tickets from chat conversations

What it does

A developer created an IT dashboard prototype that lets employees describe technical problems in plain language to an AI agent. When the agent can't resolve the issue through troubleshooting, it automatically creates a structured ticket with details like severity, description, and what troubleshooting was attempted.

Technical implementation

The entire system runs on:

• One HTML file for the dashboard UI
• OpenClaw (open source AI gateway) for the backend
• A tiny Node proxy to handle authentication
• No database — localStorage for the prototype

The AI agent uses a system prompt that instructs it to always output structured ticket data alongside its responses. The dashboard parses this structured data and adds it to the worklist automatically.

Features

• Ticket worklist with severity and status tracking
• Search and filter capabilities
• Detailed ticket view with notes
• AI chat tab for problem description
• Frosted glass Apple aesthetic UI

Development context

The project was built in about 2 hours as a solution for small companies (5-50 people) that typically lack formal IT support systems. The developer noted that this pattern — AI agent + structured output + simple frontend — could be adapted for other workflow tools like HR requests, facilities issues, or customer intake systems.