Building a Slack-based debugging system for non-technical Claude users

A developer on r/ClaudeAI shared their setup for helping non-technical colleagues debug issues when using Claude to build internal dashboards. The system creates a direct communication channel between Claude instances and technical support through Slack.

How the system works

The developer built a local Claude skill called /chat that uses a Python script to poll a designated Slack channel every 7 seconds. Each person using Claude gets local variables configured to access the channel and a unique handle (like jacks-claude, pats-claude, etc.).

When the skill detects a message in the Slack channel, Claude starts a thread and begins a conversation with the developer to help debug the issue. The non-technical users simply run the skill and then ping the Slack channel with their specific handle and a description of their problem.

Use case context

The system was developed to support 4-5 non-technical people at a company who use Claude to develop internal analytics dashboards. They work in a well-structured codebase dedicated to dashboard building, but debugging issues remotely was challenging without screen sharing.

The developer notes that team members are primarily using Claude Code CLI in the terminal. The Slack-based approach allows direct debugging conversations with someone else's Claude instance, avoiding the "game of telephone" that often happens when non-technical users try to describe technical problems.

To use the system, someone would send a message like: "jacks-claude, I understand you are having issue x, have you checked the following..." in the designated Slack channel.